General Terms & Conditions of Angkor Destination Travel Co., Ltd
On behalf of the management team and staff, we thank you for visiting our ‘’Angkor Destination Travel website’’. When using our website you agree to the terms and conditions contained in this document and any other notices on renovation.angkordestination.com and www.angkordestination.asia
We strongly suggest to you that you read carefully through this content before purchasing any of our service products, due to the fact you are entering into a contract between yourself ‘Customer’ and us ‘Angkor Destination’. This document clearly lays out what you have agreed upon with us.
Angkor Destination Travel owns the copyright of the content of its website such as all materials, including HTML code, software, text, icons, video clips, images, and other materials that appear as part of this site are copyrights. Copying, altering or any activity in dealing with the content of this website is prohibited without the prior express consent of Angkor Destination. You may download, copy the contents and other parts displayed on the site for your personal use only. You are not allowed to reproduce, publish, distribute, display or sell any contents of this site.
Cancelation of Tours booking or Hotels:
Travelers can cancel tours prior to the ‘’indicated deadline’’ referring to ‘’cancellation-period’’. Any cancelation after the initial cancelation period will occur a charge. Charges are calculated from the day a written notification is received by the Company or their authorized travel agent as a percentage of the total tour price per person cancelling, including surcharges but excluding any amendment charges and any insurance payment.
- 60 – 45 days before tour start date, no charge
- 44 – 30 days before tour start date, charge 10% of total amount per person
- 29 – 15 days before tour start date, charge 30%
- 14 – 07 days before tour start date, charge 50%
- Less than 7 days before tour start date, charge 100%
If you voluntarily leave a trip for any reason after the trip has begun no refunds will be given. Refunds might be authorized at the discretion of Angkor Destination should you involuntarily forced to leave a trip for any reason. All cancellation charges mentioned above are not inclusive of credit card surcharges which may have incurred at the first transaction of your payment.
In case Angkor Destination has to cancel your tour:
Angkor Destination reserves the right to cancel any trip before it is guaranteed to departure, but will not cancel a tour less than 60 days before commencing. A trip is guaranteed to run once it has one fully-paid traveler. We reserve the right to cancel any trip, including a guaranteed trip, at any time prior to departure due to force majeure (War, Riots, Civil, Disturbance, Strikes, Natural disasters, Terrorists activities of threat of such, closure of airport or cancellation of international or domestic air time table services, political instability or other external events which make it unviable for Angkor Destination to operate the planned schedule. You will be offered an alternative trip or a full refund. We are not responsible for any incidental expenses that you may have incurred as a result of your booking such as visas fee, vaccinations fee, non-refundable flights, etc. If the alternative trip chosen is of a lower value than that originally booked then you are entitled to a refund of the price difference or the alternative tour chosen is of a higher value then you will have pay the difference in price.
We reserve right to change or amend any tour operating if we find that the operation of such a tour is too dangerous due to severe weather, infrastructure problems and the like. Expect us to do our best for a smooth run of any tour offered to our valued Angkor Destination’s guests.